Step 1

Book your pet’s air travel through the Paws website or call centre/back office

Step 2

Paws back office will provide required documentation for pet’s travel

Step 3

Paws driver/guardian will give cuddles and hugs (if permitted at the pick up location) and will ensure pet is fitted with harness

Step 4

For outbound flights, Paws driver/guardian will stay with the pet through security and check in process.  Paws guardian will not leave until pet is cleared for flight.

Step 5

Paws guardian/back office will notify pet parent that pet is checked in.  Back office will check to ensure that pet has safely arrived.

For selected cities, Paws guardian will pick up pet at the arrival location and safely deliver pet to the arrival drop off location